Contact Us

For general inquiries, please contact York Region’s Access York contact centre. Hours of operation: Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed on weekends and Statutory Holidays

Phone

Phone:  1-877-464-9675 
TTY: 1-866-512-6228
(for deaf and hard of hearing)
*We are currently experiencing service disruptions with the TTY. While we work to repair the issue, you can reach us at @email

Email

@email

Mail

York Region Administrative Centre
Attention: (Please indicate department, service or contact name)
17250 Yonge Street
Newmarket, ON 
L3Y 6Z1

In-Person Services at 17150 Yonge Street

You may be used to visiting the original York Region facility at 17250 Yonge Street, known for its unique shape and tall clock towers, but many familiar services can be found at the new building next door at 17150 Yonge Street

In-person services include:

  • Access York help desk 
  • York Small Business Enterprise Centre
  • Court Services, including clerk counter services and Provincial Offences Act courtrooms
  • Children’s Services
  • Public Health Clinics (breastfeeding, dental, sexual health and vaccination clinics)
  • Ontario Works
  • Housing Services including Housing York Inc.

Watch the video to learn more about the location and how to access services.

If you know the department or service you would like to contact, please refer to the contact information below. Accessible formats or communication supports are available upon request.

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Departments and Services

Community and Health Services
1-877-464-9675
@email

Corporate Services
1-877-464-9675

Court Services
1-877-331-3309

Childcare Fee Assistance
1-877-464-9675
@email

Children and Family Services
1-877-464-9675
@email

Early Intervention Services
1-877-464-9675
@email

Emergency Police, Fire or Ambulance
911

Environmental Services
1-877-464-9675
@email

Finance
1-877-464-9675 ext. 71640

Health Connection
1-800-361-5653
@email

Housing
1-877-464-9675
@email

People, Equity and Culture
1-877-464-9675 ext. 75506
@email

Media Inquiries
1-877-464-9675 ext. 71234
@email

Mobility On-Request
1-866-667-5327

Mobility On-Request Paratransit
1-866-744-1119

Office of the CAO
1-877-464-9675 ext. 71201
1-877-464-9675 ext. 71203

Office of the Chairman and CEO
1-877-464-9675 ext. 71104
@email

Paramedic Services
(general information/non-emergency)
1-877-464-9675 ext. 74750
@email

Regional Clerk
(Legal claims, council and committee agenda)

To submit a legal claim, including claims for lien under the Construction Act, please email @email
Limited in-person Statement of Claim service appointments are available; to reserve, please email @email or call 1-877-464-9675 ext. 71320

Social Assistance (Ontario Works)
1-877-464-9675
@email

Take a Walk in the Forest event registration
1-877-464-9675
@email

Tourism
1-877-464-9675
@email

Transportation
1-877-464-9675 ext. 75000
@email
(Urgent matters after hours impacting the safety of road users, such as traffic signal outage or road emergency)
1-877-464-9675 ext. 75200 

Waste Management
1-877-464-9675
@email

Water for Tomorrow
1-877-464-9675
@email

York Regional Police
(general information/non-emergency)
1-866-8POLICE
1-866-876-5423
@email

York Small Business Enterprise Centre
1-877-464-9675 ext. 71572

York Region Transit (YRT)
1-866-MOVE YRT (668-3978)
yrt.ca

Ombudsman for The Regional Municipality of York

York Regional Council has appointed the Ontario Ombudsman as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2021. The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.

Submit a Complaint Online