Health Information Line - Health Connection

York Region Public Health will offer LIMITED SERVICES from December 25, 2024 to January 1, 2025

Health Connection will be available December 27 and 30 between 8:30 a.m. and 4:30 p.m. During these times, call 1-800-361-5653 (press option 2) to speak with a registered nurse or chat live at york.ca/NurseChat

Call 811 to speak with a registered nurse 24/7 or chat live at ontario.ca/health811

911 is always the first number you should call during emergency situations. If you’re worried for your health or that of your child, call 911 or visit your nearest emergency room.
 

Health Connection

Registered nurses provide confidential health teaching, parenting information and referrals for the Healthy Babies Healthy Children Program, infant feeding clinics and perinatal mental health support. The program is accessed through 1-800-361-5653 or via live chat – york.ca/NurseChat

York Region Health Connection provides up-to-date, accurate public health-related information to York Region residents, organizations and health care professionals.

911 is always the first number you should call during emergency situations. If you’re worried for your health or that of your child, call 911 or visit your nearest emergency room.

Accessing Health Connection

Phone: 1-800-361-5653
TTY: 1-866-512-6228 (for the deaf or hard of hearing)
Email: @email

Public health professionals offer confidential information and advice on public health-related topics, resources, services and other community programs, including:

  1. Sexual health: sexual health clinic, contraceptive, pregnancy test, STI and other information
  2. Family health: pregnancy, breastfeeding, maternal mental health, parenting, feeding baby and child, sleep, injury prevention (live chat now available)
  3. Infectious disease: disease outbreak, vaccines, school immunization and records
  4. Health protection: food safety, rabies, safe water, West Nile virus and health hazards
  5. Dental health: dental care for children and youth
  6. Sexually transmitted infection (STI): reports on STI or post exposure of blood-borne infections

For other topics, select Option 0 Access York. Translation services are available.

Hours

Monday to Friday from 8:30 a.m. to 4:30 p.m.

  • Option to leave a voice message or email 24 hours a day
  • Response on the next business day

Cost

This service is provided at no cost.

After Hours

For 24 hour support from a registered nurse on medical symptoms, breastfeeding information and whether you should care for yourself or seek other medical or community services, please contact Health 811 at 1-866-797-0000, TTY: 1-866-797-0007 (for the deaf or hard of hearing) or visit health811.ontario.ca