Appealing Decisions
If you have had your financial assistance denied, cancelled, reduced or suspended, a letter – explaining the changes to your Ontario Works eligibility – will be mailed to you. For a detailed explanation of the decision, contact your Ontario Works team or Access York.
If you disagree with the changes affecting your assistance, you can request an internal review to appeal the decision. If you disagree with the internal review decision, you can file an appeal with the Social Benefits Tribunal.
Hours of operation: Monday to Friday: 8:30 a.m. to 4:30 p.m.
Phone: 1-877-464-9675
TTY: 1-866-512-6228 or 905-895-4293
(for deaf and hard of hearing)
@email
Request an Internal Review
If you disagree with a decision about your eligibility, you may submit a written request for an internal review to your local Ontario Works office.
You have 30 days from the day the eligibility decision was made to file a request for an internal review. A Notice of Decision letter will be mailed to you within 30 days.
Call your Ontario Works team or Access York for more information about how to request an internal review.
File an Appeal
If you disagree with the internal review decision you may file an appeal with the Social Benefits Tribunal. You cannot appeal an eligibility decision for a benefit that is discretionary. Instructions for filing an appeal with the Tribunal are sent with your Notice of Decision letter.
Call your Ontario Works team or Access York for more information about the Social Benefits Tribunal.
