Mailbox Damage Reimbursement
York Region can reimburse residents for mailboxes located on Regional roads that are damaged by snow clearing equipment.
Please note, mailboxes damaged by the weight of snow may not be considered for reimbursement.
It is recommended residents purchase a good quality mailbox that can withstand the elements of some snow loading.
Damaged mailboxes should be reported to York Region as soon as possible. Each claim will be investigated to determine if it is valid.
The maximum reimbursement amount is $75. It is the property owner’s responsibility to replace and install the new mailbox.
Residents may request York Region replace the mailbox. If the request is approved, the mailbox will be replaced with a standard mailbox and no reimbursement will be provided.
Claim process
Contact the dispatch office at 1-877-464-9675 ext. 75200 to determine if your claim is valid. York Region staff will then investigate your claim and notify you of the outcome within seven days.
If your claim is found to be valid, you must provide a claim form along with a receipt to Road Maintenance.
Online mailbox claim form (scan and upload receipt)
Paper mailbox claim form (download and fill in)
Paper forms along with the receipt can be mailed.
By Mail:
Roads Operations Branch
Attn: Road Maintenance
17250 Yonge Street
Newmarket, Ontario
L3Y 6Z1
Once a claim is approved, it will be processed for reimbursement. The process takes four to six weeks from the time the claim form is received to issuing the reimbursement. A temporary mailbox will be installed until the mailbox is reimbursed or replaced.
For more information or if you have further questions, please contact the dispatch office at 1-877-464-9675 Ext. 75200.
