Contact Us

York Region offers a variety of ways for residents to connect with their local government, ensuring easy access to information and services. Whether you have questions, need assistance or want to provide feedback, there are multiple contact options available to suit your needs.

Phone
Call York Region for information on Regional programs and services. Dedicated staff are available to answer your calls related to your service inquiry.
Find out who to call
Email
Connect with York Region’s Access York contact centre by email.
Send an email
Mail and In-Person
Learn more about in-person services and hours available at the York Region Administrative Centre.
Address information
Live Chat
Chat live with a Public Health nurse or Regional Roads customer services agent.
Begin chat

Live chat available for the following services

Chat with a registered Public Health Nurse

Expectant and new parents can ask health questions confidentially and anonymously through online chat. Learn more about operating hours and various health topics.
Access chat information now

Chat with a live agent on Roads and Transit

Chat live with an agent for answers on cycling, traffic and Regional roads questions. Learn more about operating hours and available service topics.
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Phone

Dedicated staff are available to answer your call related to the following services:

General Inquiries
1-877-464-9675
accessyork@york.ca
Monday to Friday: 8:30 a.m. to 4:30 p.m.

TTY: 1-866-512-6228
(for deaf and hard of hearing)

Court Services
1-877-331-3309
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Regional Clerk
Submit a legal claim, including claims for lien under the Construction Act:  regionalclerk@york.ca 

Request a Statement of Claim appointment:
1-877-464-9675 ext. 71320 regionalclerk@york.ca

Health Connection
1-800-361-5653
accessyork@york.ca
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Mobility On-Request
1-866-667-5327
mobilityonrequest@york.ca
Monday to Sunday and holidays: 5 a.m. to 12 a.m.

Mobility On-Request Paratransit
1-866-744-1119
mobilityonrequest@york.ca
Monday to Friday: 7 a.m. to 7 p.m.

York Region Transit (YRT)
1-866-668-3978
transitinfo@york.ca 
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and holidays: 8:30 a.m. to 4:30 p.m.
yrt.ca

Regional Roads
1-877-464-9675 ext. 75000
transportation@york.ca
Monday to Friday from 7 a.m. to 7 p.m.
Saturday, Sunday and holidays from 8:30 a.m. to 4:30 p.m. 

For urgent matters after hours impacting the safety of road users:
1-877-464-9675 ext. 75200

Mail and In-Person

17250 Yonge street building

Mail

To send mail to York Region, please send to:

York Region Administrative Centre
Attention: (Please indicate department, service or contact name)
17250 Yonge Street
Newmarket, ON
L3Y 6Z1

17150 Yong street inside the building

In-Person

Customer Service, Public Health, Provincial Offences and Small Business

17150 Yonge Street
Newmarket, ON
L3Y 8V3

Monday to Friday from 8:30 a.m. to 4:30 p.m.
Closed on weekends and Statutory Holidays.

Ombudsman for The Regional Municipality of York

York Regional Council has appointed the Ontario Ombudsman as the Ombudsman for The Regional Municipality of York. The appointment is effective January 1, 2021. The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm’s length from the Regional Council and the Corporation, the Ombudsman will independently receive, review and investigate complaints, provide periodic updates as a result of investigations and produce an annual report of its activities.

Submit a Complaint Online